Can you reject a package delivery for me? | Arrival of Orders and Packages | FAQ | Forwarding service connecting overseas customers and Japanese online stores [tenso.com]

FAQ

Find the information you are looking for.

 Can you reject a package delivery for me?

No.
As considerable packages arrive at the warehouse every day, we are not able to specify the package and reject the delivery.

If you wish to return the package to sender, contact them first and send us the return information while the package is registered to your account.
We'll send you a domestic shipping invoice afterward.

If you didn't find your answer in our FAQs, please feel free to contact us from the following button.

Contact Us