【Shipments to Europe/EU Countries/Regions 】Regarding the Necessity of Transmitting HS Code
Regarding shipments destined for the following Europe/EU countries/regions, according to Japan Post and DHL, from Sep. 22nd 2023, it's necessary to transmit electronic information such as HS Code for shipments.
For details, please refer to the following Japan Post website:
If such information is not provided or provided incorrectly, based on the judgement of local customs, customs clearance may be delayed or the shipment may even get returned.
Hence, starting from Sep. 22nd, at tenso.com, it will be necessary to insert HS Code for shipments destined for mentioned countries/regions above.
【 How to Insert HS Code 】
After choosing your preferred shipping method on your My Page, you will be directed to the ""Invoice Registration"" page. Next, please choose the correct one under ""Item Type"" for your item. After that, its relevant HS Code will be reflected automatically.
If there is no available one for your item, please choose ""Other"" to fill in detailed English item name and its HS Code as well manually.
We regret the inconvenience caused by this but your kind understanding is highly appreciated. Should you have any question or concern, please don't hesitate to contact our customer support.
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