2025/04/25
2025 Golden Week Holiday Notice from tenso.com
Apr. 29, 2025 (Tue) – May 6, 2025 (Tue) is Golden Week Holiday in Japan. During this period, tenso.com will operate as usual.
However, there may be delays in deliveries due to the holidays for some Japanese online shops. For further information, please check with each site directly.
【Regarding Customer Support Office Hour】
Customer support will operate during the holidays (except for Saturday and Sunday).
※Depending on the contents and order of the inquiries, the time for reply may be delayed.
We kindly ask for your understanding.
【Regarding Shipment】
International Shipment
・ Japan Post: Operate as usual during the holiday period (except for Sunday).
For the current delivery status of each country and region, please refer to the latest announcement.
・ ECMS: Operate as usual during the holiday period.
・ DHL: The payment made by Apr. 29, 2025 (Tue) will be shipped on May 2, 2025 (Fri).
・ tenso Air Delivery Taiwan: The payment made by Apr. 29, 2025 (Tue) will be shipped on May 2, 2025 (Fri).
Packages of which the payments are made after the above date will be shipped in sequence after Golden Week Holiday.
Domestic shipment
・Japan domestic shipment: Operate as usual during the holiday period.
Please note that delivery delay may happen due to traffic conditions during the holiday period.
We apologize for the inconveniences and your understanding is highly appreciated.
【Contact Us】
https://www.tenso.com/en/inquiry