From April 1st, 2017, due to Japan Post's policy change, a customs clearance commission fee will be charged by Japan Post.

■ The charge will be applied in following conditions

1. (1)Packages with a total value exceeds 200,000 yen.
   Customs clearance commission fee: 2800 yen / package
2. (2)Shipping 2 or more packages with values below 200,000 yen in one day, and
   the total value exceeds 200,000 yen.
   Customs clearance commission fee: 2800 yen / day
   
   

Applicable international delivery methods:

1. * EMS
2. * AIR/International Parcel
3. * SAL/International Parcel
4. * Surface (Sea) Mail/International Parcel
5. * AIR/Registered Small Package
6. * SAL/Registered Small Package
   
   

As a result, the condition will be applied to the packages shipped from March 31th, 2017 at 8:00 am (JST) using tenso service.
In the case the package cannot clear exporting customs, and the package is returned to tenso warehouse, the customs clearance commission fee will be refunded.
To help our customers avoid the second situation mentioned above, we will arrange part of your packages to be shipped on a different day so that the total value will not exceed 200,000 yen.
If you have any questions about this change, please contact tenso Customer Support .
We apologize for the inconvenience, and thank you for your understanding.

We are making an announcement again since we have gotten the latest information in regards to international shipping of Nintendo Switch.
We have announced the other day that the shipment of all the packages containing Nintendo Switch are suspended by Japan Post according to their notification.
Today, we are again notified by Japan Post that shipping Nintendo Switch internationally will be possible if we separate the packages and make one package contain at most 2 lithium ion batteries. (The other method we have mentioned, which is installing the Joy‑Con controllers in the Joy‑Con Charging Grip will not be acceptable.) Moreover, we are also notified that shipment will be possible from 2017/3/10.
On the other hand, regarding shipment using ‘DHL’ we mentioned yesterday, as a result of confirmation, just like Japan Post, they will be able to ship the packages if we separate them and make one package contain at most 2 lithium ion batteries.
Consequently, we are going to go for shipment via Japan Post, as the shipping method we normally offer.
For our customers whose packages containing Nintendo Switch have arrived at our warehouse, we will send you an email about yout package to proceed with the shipment.
We are terribly sorry for making several announcements in regard to this matter which may have confused you. Also, we sincerely apologize to our customers whose packages containing Nintendo Switch have arrived at our warehouse for the packages’ retention caused by our repeated confirmation with Japan Post.
For your information, please make reference to below for the quantities of lithium ion batteries in each product.

[Quantities of Lithium Ion Batteries]

1. Nintendo Switch：3 batteries (1 in Nintendo Switch, 2 in Joy-Con)
   
   *Other devices
2. Joy－Con: 2 batteries
3. Pro Controller: 1 battery
4. Joy‑Con Charging Grip: 1 battery